cdb33 Privacy Policy
The security of your personal information is our top priority. This page clearly explains how your information is collected, stored, and used on the cdb33 platform.
Introduction and Scope
cdb33 ("we", "us", or "the platform") is a popular online gaming platform in Bangladesh. We take the privacy of our users ("you") very seriously. This privacy policy explains what information we collect when you use the cdb33 website (cdb33.cam), how that information is used, who it may be shared with, and what measures we take to protect your data.
This privacy policy applies to all cdb33 services, mobile platforms, and related activities. By registering or creating an account on our platform, you are considered to have automatically accepted the terms of this policy. Please read this policy in full before using our services.
cdb33 services are only for individuals aged 21 and above. We do not knowingly collect information from minors.
Information Collection and Sources
What Information We Collect
We may collect the following types of information when you register and use the cdb33 platform:
- Identity Information: Your full name, date of birth, national ID number or passport number (for age verification).
- Contact Information: Email address and mobile number.
- Financial Information: bKash, Nagad, Rocket, or bank account details — for transaction processing only.
- Device and Technical Information: IP address, browser type, operating system, and login time.
- Usage Information: Which games you played, how long you were on the platform, and your betting and transaction history.
- Communication Records: Your conversations with us via live chat or email.
Sources of Information Collection
We collect information in the following ways:
- Directly from you: During registration, account verification, deposit, or withdrawal processes.
- Automatically: Through cookies, web beacons, and similar technologies while you use the platform.
- From third parties: Through identity verification services, payment processors, and fraud prevention systems.
Information Use and Application
Why We Use Your Information
The information you provide is used for the following legitimate purposes:
- To create, verify, and manage your account.
- To process deposits, withdrawals, and other financial transactions.
- To verify age and enforce responsible gaming policies.
- To detect fraud, prevent money laundering, and ensure security.
- To provide customer support and resolve issues.
- To improve your platform experience based on your preferences.
- To meet applicable legal obligations.
- To inform you about bonuses and promotional offers (if you have agreed to receive them).
Information Disclosure and Sharing
cdb33 does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:
- Payment Processors: With bKash, Nagad, Rocket, and other approved payment processors — solely to complete transactions.
- Identity Verification Services: With approved providers for KYC (Know Your Customer) and age verification processes.
- Technology Partners: With software and service providers required to operate the platform — under strict confidentiality agreements.
- Legal Authorities: With government authorities pursuant to a court order or legal obligation.
- Fraud Prevention: With organisations dedicated to detecting suspicious activity.
Outside the circumstances above, your information will not be shared with any third party without your explicit consent.
Cookies, Security and Your Rights
Cookies and Tracking Technologies
The cdb33 platform uses cookies and similar technologies to help improve your browsing experience. We use the following types of cookies:
- Essential Cookies: Required for the basic operation of the platform — these cannot be disabled.
- Performance Cookies: To analyse how the platform is being used and to improve our services.
- Functional Cookies: To remember your preferences and settings.
- Session Cookies: To maintain a secure login session.
You can control most cookies through your browser settings. However, disabling essential cookies will prevent you from using certain important features of the platform.
Data Security Measures
cdb33 has implemented industry-standard technical and administrative measures to keep your personal information secure:
- SSL/TLS Encryption: All data transmitted on the platform is protected by high-grade encryption technology.
- Secure Servers: Data is stored in secure data centres — unauthorised access is prevented.
- Access Controls: Only authorised staff can access the information they need.
- Regular Security Audits: Platform security is regularly assessed and improved.
- Two-Factor Authentication: An additional verification layer to protect your account.
- Payment Data Protection: Financial information is processed in compliance with strict security standards.
In the event of any data breach or security incident, we will promptly notify affected users and take the necessary steps.
Your Rights
You have the following rights regarding your personal information:
- Right of Access: The right to know what information we hold about you.
- Right to Rectification: The right to request correction of inaccurate or incomplete information.
- Right to Erasure: The right to request deletion of your information in certain circumstances — however, some information may need to be retained due to legal obligations.
- Right to Restrict Processing: The right to request that your information be used in a limited way in certain cases.
- Right to Withdraw Consent: The right to withdraw your consent to marketing communications at any time.
- Right to Lodge a Complaint: The right to file a complaint with the cdb33 support team if you have objections about how your information is used.
To exercise these rights, contact our support team via live chat or email.
Data Retention, Minors and Policy Changes
Data Retention Period
We retain your information for as long as your account is active or as needed to provide our services. The following policy is followed:
- Even after an account is closed, information required to meet applicable legal obligations is retained for the specified period.
- Financial transaction records are retained in accordance with financial regulations.
- Customer service records are kept for a limited time for the purpose of resolving issues.
- Once the relevant purpose has been fulfilled, information is securely deleted or anonymised.
Protection of Minors
cdb33 strictly prohibits use of the platform by anyone under the age of 21. We do not knowingly collect any personal information from minors. An age verification process is followed at registration.
If we become aware that a minor has created an account, that account will be closed immediately and the associated information will be deleted. If you have information about a minor's account, please contact us.
Changes to This Policy
cdb33 reserves the right to update this privacy policy as needed. When changes are made:
- The revised policy will be published on this page and the date of the update will be noted.
- For significant changes, you will be notified by email or via a notice when you log in to the platform.
- If you continue to use the platform after changes have been made, you will be considered to have accepted the updated policy.
We recommend that you visit this page regularly to stay informed about the latest policy.
Third-Party Links and Services
The cdb33 platform may include integrated services from third-party game providers — such as Pragmatic Play, JILI, Spribe, PG Soft — and payment providers. These third parties have their own separate privacy policies and their own terms apply.
cdb33 is not responsible for the privacy policies of third parties or for how they manage data. bKash, Nagad, and Rocket follow their own policies for payment processing. We only connect the services — financial information is processed directly through the relevant provider.
Contact and Complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our support team provides assistance in Bengali 24/7. We will process any request relating to your data rights as quickly as possible.
To request access to, correction of, or deletion of your information, email us directly or contact us via live chat. Responses generally take within business days.
Contact Information
Related Policies
Alongside the privacy policy, please also read our other important policies that provide information about your rights and responsibilities: